Critical coverage usually draws an angry email or two. For Ina and David Steiner, it led to live cockroaches, a fetal pig, and a bloody Halloween mask.
On Monday, July 27, eBay and several former executives agreed to pay $55.7 million to resolve the couple’s lawsuit over the 2019 corporate harassment campaign.
The Steiners are the married founders of EcommerceBytes, a news site covering eBay and the broader ecommerce industry. They filed the civil case in 2021 after members of eBay’s security team sent them threats, disturbing packages, and unwanted visitors in an effort to influence the site’s reporting.
Of the $55.7 million settlement, $48.7 million will go directly to the Steiners. EBay will pay $46.15 million, former CEO Devin Wenig will pay $2 million, former senior vice president Wendy Jones will pay $500,000, and former chief communications officer Steve Wymer will pay $50,000. The remaining $7 million will go to nonprofit organizations. EBay will contribute $6 million, while Wenig will donate another $1 million to a group protecting First Amendment rights in Ina Steiner’s name.
The agreement also allows the Steiners to keep talking publicly about the case. It contains no confidentiality provision, a priority for the couple because they wanted the settlement to discourage other corporations from trying to intimidate journalists over critical coverage.
To understand why the Steiners considered that transparency so important, it helps to go back to how the campaign began.
From critical coverage to criminal charges
When eBay’s security team began targeting the Steiners in 2019, the couple had already spent two decades covering the company and other online marketplaces, such as Amazon and Etsy. Through EcommerceBytes, they reported on the issues affecting online sellers, including fees, policy changes, and the executives making those decisions.
The internal lead-up to the campaign only became clear years later — the Steiners initially filed their civil lawsuit in July 2021 and amended it in March 2023. Ina Steiner later told Wired in July 2026 that the litigation gave the couple access to roughly 68,000 documents showing how eBay executives discussed the site behind the scenes.
Those records traced a steady escalation. According to the amended complaint, Wenig sent Wymer a link to an April 10, 2019, EcommerceBytes article about his compensation. Wymer responded, “We are going to crush this lady.”
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The following month, Jones allegedly asked eBay security chief Jim Baugh to address criticism of the company “off the radar” and told him she did not want to know the details. Then, on Aug. 1, 2019, EcommerceBytes published an article questioning Wenig’s handling of eBay’s litigation against Amazon. Within half an hour, Wenig allegedly told Wymer that if they were ever going to “take her down,” referring to Ina Steiner, “now is the time.”
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Four days later, the harassment campaign allegedly began. According to eBay’s admissions to federal prosecutors, members of its security team targeted the Steiners between Aug. 5 and Aug. 23, 2019. Anonymous accounts on what was then Twitter criticized EcommerceBytes and threatened to show up at the couple’s home in Natick, Massachusetts.
The campaign quickly reached their front door. In addition to the cockroaches, fetal pig, and bloody mask, the group allegedly sent live spiders, fly larvae, a funeral wreath, and a book about surviving the death of a spouse. Pornographic magazines addressed to David were allegedly delivered to a neighbor, while Craigslist ads allegedly invited strangers to the Steiners’ home for sex, a block party, and an estate sale. One night, an emergency plumber even arrived unannounced.
As the messages and deliveries continued, the language inside eBay remained aggressive. On Aug. 11, Wymer allegedly told Baugh, “I want to see ashes. As long as it takes. Whatever it takes.” The group also took the harassment offline — several members of eBay’s security team allegedly traveled from California to Massachusetts, followed the Steiners in a rented van, and attempted to install a GPS tracker on their car.
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They also had an unusual plan for how the campaign would end. EBay security manager Brian Gilbert, a former police captain, was allegedly supposed to approach the Steiners and offer to stop the attacks his colleagues were secretly carrying out. EBay would then appear to have solved a problem its own employees had created.
That plan unraveled when the Steiners realized they were being followed and contacted local police. Once members of the group learned they were under investigation, they allegedly made false statements, deleted digital evidence, and falsified records in an attempt to hide eBay’s involvement.
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Wenig, Wymer, and Jones were not criminally charged, and Wenig has maintained that he was requesting a communications response and knew nothing about the harassment. EBay’s internal investigation found his messages inappropriate but said it uncovered no evidence that he authorized the security team’s actions.
Federal prosecutors eventually charged seven former eBay employees and contractors in 2020, all of whom eventually pleaded guilty. Four received prison sentences between July 2021 and October 2022, including Baugh, who was sentenced to 57 months in September 2022. Two others received one year of home confinement later that year. The final defendant, Gilbert, was sentenced in July 2024 to time served and one year of supervised release.
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The consequences also reached eBay itself. In January 2024, federal prosecutors charged the company with six felony offenses, including stalking, witness tampering, and obstruction of justice. EBay admitted to a detailed account of the campaign, paid the maximum penalty of $3 million, and agreed to retain an independent compliance monitor for three years.
The new settlement, though, resolves the Steiners’ civil claims against eBay, Wenig, Jones, and Wymer. The couple also reached separate settlements with the other former employees named in the lawsuit, although those terms were not disclosed.
EBay says it has changed
In a public statement published July 28, 2026, eBay called what happened “wrong, reprehensible and should never have happened.” The company condemned the employees who pleaded guilty and acknowledged the “unprofessional tone” of messages involving Wenig, Wymer, and Jones.
EBay said new leaders have joined the company since 2019 and that it has strengthened its policies, internal controls, and employee training. Wenig has continued to maintain that he knew nothing about the campaign, saying through a representative that he was saddened it happened while he was CEO.
After the packages, threats, surveillance, criminal cases, and six years of litigation, the campaign still failed at its original goal. EcommerceBytes remains online, and Ina Steiner got to publish the news of eBay’s settlement herself. Talk about closure!
